Refund and Returns Policy

Thank you for shopping at Adorna West. We strive to provide you with high-quality products and exceptional customer service. However, we understand that there may be instances where you may need to return or exchange your purchase. This Refund Policy outlines our guidelines and procedures for returns, exchanges, and refunds.

Returns and Exchanges
  1. Eligibility: We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, unwashed, and in the same condition as when you received it. It should also be in its original packaging with all tags and labels intact
  2. Non-eligible Items: We do not accept returns or exchanges for the following items:
    • Undergarments, including lingerie, swimwear, and socks, for hygiene reasons.
    • Items that are marked as final sale or clearance.
    • Customized or personalized items.
  3. Return Process: To initiate a return or exchange, please contact our customer service team at contactus@adornawest.com. We will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number. Please include the RMA number on the package when returning the item.
  4. Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method to ensure that the item reaches us safely.
  1. Processing Time: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. Upon approval, we will initiate the refund process. Please allow up to 5 business days for the refund to be processed and reflected in your original payment method.
  2. Refund Method: Refunds will be issued in the same form of payment used for the original purchase. If the payment was made by credit card, the refund will be credited back to the same credit card used during the transaction.
  3. Partial Refunds: In some cases, we may offer partial refunds for items that are damaged, used, or missing parts. The amount of the partial refund will be determined based on the condition of the item.
  1. Exchange Process: If you wish to exchange an item for a different size, color, or style, please contact our customer service team. They will guide you through the process and provide further instructions on how to proceed.
  2. Exchange Availability: Exchanges are subject to product availability. If the desired item is unavailable, we will assist you in finding a suitable alternative or offer a refund for the returned item.
Damaged or Defective Items
  1. Inspection: We carefully inspect all items before they are shipped. If you receive a damaged or defective item, please contact our customer service team immediately and provide relevant details, including photos if possible.
  2. Resolution: We will work with you to resolve the issue promptly. This may include issuing a refund, providing a replacement, or arranging for a repair, depending on the nature of the damage or defect.
Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact our customer service team at contactus@adornawest.com. We are here to assist you and ensure your satisfaction.

Note: This Refund Policy is subject to change without prior notice. Please review this page periodically for any updates or modifications.